breach
🚨 Loading overdue claims alert...
4 days+ overdue
Open exposure
AED 0
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In-house repair
0
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Independent partners
0
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Request Revibe (open)
0
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Seller stages — open claims
click a card for suppliers + claims
① Pipeline by stage — open only, workflow order
0 claims ✓
| Stage |
Volume |
N |
Avg days in stage |
Avg days since claim |
Max days since claim |
|
Loading pipeline stages...
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Management — open claims by the date they entered each stage
Pipeline — open claims still in each stage (by stage-entry date) · click a cell to see those claims
Revibe resolutions — total received per day × status (open + closed, by the day created)
①b Suppliers with un-updated claims by stage
pending >2d · under collection >2d · in transit >3d · Under QC >4d · Under revision >4d
* Note: QC throughput is internal to Revibe, included here for visibility rather than supplier performance blame.
🚨 Cases with no update for 4+ days
≥ 4 days
Open claims with no system update for 4 or more days — includes Under QC. These need operations intervention.
▸ ② Stale claims list — by stage, sorted by age (no update 4+ days, incl. Under QC)
0 claims
Leading indicatorspredict next week's backlog before it lands
① Now
live
📅 Double-click or hover chart bars and line points to view precise daily values. Filters above apply to the entire timeline dynamically.
③ L2 — throughput and responsiveness
what the team did, per period
⑤ Backlog per partner — by stage and age
⑥ Daily log — recorded at 09:00 UAE
The recorded rows
⑦ Average time spent in each stage — resolved claims only
calculates dwell times dynamically from transitions log
| Stage |
Avg (top) · Median (bottom) duration bar |
Avg |
Median |
Transitions |
|
No transitions matching the current filter.
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Max aging (open)
0d
oldest open claim
Delayed > 15d
0%
0 claims
Delayed > 20d
0%
0 claims
Delayed > 25d / > 30d
0% · 0%
0 · 0 claims
Days to resolve — by countryresolved last 90d
| Country | Resolved | Avg DTR | Median |
|---|
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Days to resolve — by return typeresolved last 90d
| Type | Resolved | Avg DTR | Median |
|---|
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Creation process — claims received last 30dfrom stage transitions
Rejection reasonsclaim_documents · last 90d
| Reason | Claims | Share |
|---|
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Missing documentsclaim_documents · last 90d
| Missing | Claims | Share |
|---|
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Claim outcomes per dayrefunded · shipped-back · cancelled (last 60d)
Ship-back is the repair-return leg — low volume by design (most claims resolve by refund).
Collection process — claims entering collection last 90dfrom stage transitions
Refund processmanual split from refund status logs
Refunded per day — automated vs manual (last 60d)
Invalid process — validity decisions last 90dLAB = passed "19. Expert revision"
| Seller | Invalid | Decisions | % invalid |
|---|
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Complaints performancelast 90d
Complaints created vs solved per day (last 60d)
Request Revibe performance — claimslast 90d
Requests created vs solved per day (last 60d)
Requests by type
| Type | Requests | Open | Avg h to resolve |
|---|
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Suppliers with most requests
| Supplier | Requests | Open |
|---|
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Daily log — recorded 09:00 UAE snapshots
Numbers & SLAs — every threshold the dashboard depends on
One place for every limit, window and threshold, with what reads each one. Editing a value
here changes every live card and chart that depends on it.