Revibe — Orders Ops Control

Bars are cases closed per day; the line is the average days those cases took. Raised counts the day an item entered the queue — for late orders that is the day it crossed 15 days, not the day the order was placed. COD (flow inactive upstream), High courier charges (the decision is stored but not when it changed — no close date exists) and Disputes (Google sheet, not this database) cannot be measured this way and are left out rather than shown as zero. hover for each task's exact rule

Bars are the orders the automation processed that day, split by outcome: resolved automatically (it found the national short code and wrote it on the order) and sent to an agent (flagged Need address for a human). The two are exhaustive, so the stack height is the day's total. The solid line is that day's % resolved; the dashed line is the volume-weighted 7-day rate.
Nothing before 21 Aug 2026 — the automation did not exist, so those days are absent rather than plotted as zero. On a day under 10 orders the daily point is withheld: 22 Aug resolved 4 of 4, and a 100% dot above every real day would read as the best day of the series. The table always shows the true rate.
This measures the automation's outcome at the time. An order it escalated that an agent later fixed by hand still counts as sent-to-agent for that day — the series is automation coverage, not order health.